What to do for water damage:

•  Contact a professional disaster restoration company. Give them a brief description of the damage and they will help determine if it can be handled privately, or if professional assistance is necessary.
• Contact your home insurance provider. If a claim is needed or not, they will have useful information regarding your policy coverage.
• Remove as much water as possible by mopping and blotting.
• Close available doors and doorways to keep contaminates from circulating throughout the home.
• Wipe furniture dry.
• Remove wet area rugs or other floor coverings.
• Use fans to circulate the air and assist drying.
• Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod.
• Prop up wet furniture cushions for even drying.
• Open wet furniture drawers, closet doors, and luggage to enhance drying.
• Move photos,  paintings art objects,  valuables jewelry, money, etc..  to a safe, dry location.
  
• Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry seperately at room temperature.
• Remove damp books from shelves and spread out to dry.
• If damage occurs during a cool season, leave heat on; if in summer, use an air conditioner if available.

Important warnings on water damage: 

• Do not use an ordinary household vacuum to remove water.
• Do not use electrical appliances while on wet carpet or wet floors.
• Do not go into rooms with standing water if the electricity is still on.
  
• Do not lift tacked down carpet without professional help. Lifting the carpet incorrectly could promote shrinkage.
• Do not wait to call for professional help. Damage from the water and bacteria growth can begin within hours.

What to do for animal urine:

• Blot up moisture with clean dry cloth.
• Apply warm, moist towel and let set for 10-20 minutes to help pull urine.
• Contact professional carpet cleaner or treat spot with professional chemical (Spot Out) available from restore carpet cleaning.
  

What to do if you have smoke/fire damage:

• Contact a professional disaster restoration company.
• Contact your home insurance provider
• Close available doors and doorways to keep contaminants from circulating throughout the home.
• Cover carpeted traffic areas outside the damaged area with towels or old linens to prevent additional contamination from being tracked throughout the home.
  
• Don't disrupt anything that has been contaminated with smoke. incorrect handling procedures could increase damage & compound the spot residue problem.
• If electrical service is off, clean out your freezer and refridgerator.Leave the doors propped open or place charcoal in the unit.
• Wipe the leaves of houseplants to remove smoke residue.
• Change the air filter on your furnace if it uses forced hot air.
• Tape cheesecloth over intake and outlet air registers to ca[ture any loose soot on the air. This is even more effective if the cheesecloth is damp.
• If the outside temperature is over 60 degrees, air out the area to reduce smoke odor.

Important warnings on smoke and fire damage:

• Do not attempt to wash any papered or flat paneled walls without consulting your professional cleaner. Incorrect cleaning procedures could compound the soot residue problem.
• Do not attempt to clean carpets or upholstered furniture. Again, incorrect procedures could increase damage. 
• Do not use electrical appliances that have been close to fire or water before having them checked. They could malfunciton.
• Do not use ceiling fixtures if the ceiling is wet. A short circuit could result.
• Do not touch anything. Soot on your hands can permeate upholstry, walls, wooodwork, causing further damage.
• Do not eat food that has been exposed to fire or smoke.
• Do not wait to call professional help.